Highly Trained Restoration Specialists

Training Is Essential for Successful Shreveport House Restoration

Any successful company in the Shreveport area has one thing in common--a well-trained and knowledgeable staff to fulfill customers' expectations and needs. In the field of Cleanup and Restoration Services, this practical and classroom training are more complicated than being a barista at the local cafe.

The training for a SERVPRO franchise starts from the head. The owner/operator takes extensive and intensive training at SERVPRO Corporate in Gallatin, TN, after gaining membership in our exclusive company. Many new employees at this franchise have skills in related trades such as construction, design, plumbing, electrical, and more. These can provide a foundation upon which we begin the ECTP Employee Certification Training Program. This is done at the pace of the technician, ensuring that the fundamentals of each restoration and cleanup method are understood in the broad overview.

The Institute of Inspection, Cleaning, and Restoration is the recognized international entity for providing a structured and measurable certification and standard-setting guidelines. From earning certification as a Water Damage Restoration Technician WRT and progressing to FSRT Fire and Smoke Restoration Technician, our team uses these applied learnings to assist our customers better.

Our SERVPRO family has developed key mitigation personnel in several related services. Among them are Biohazardous cleanup and disinfecting, RRRP Lead-Based Paint Removal and Remediation, and even Air Quality and Mold Testing. So, experienced and well-trained employees mean satisfied customers.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of South Shreveport, Bossier offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)